This course will cover how to run online payments reports to address common payment issues (e.g., suspended transactions, what to do if payments fail). You will also gain an understanding of the tenant bank account verification process.

In this class, we’ll go over the process of moving a tenant out and refunding their security deposit. We’ll also discuss relocating tenants that are not moving out of your community but may be moving to another unit or property, as well as how to promote a roommate when a primary tenant leaves.

With the industry facing an uptick in rental fraud, fraud prevention is a hot topic. This class covers what site staff can expect with Yardi’s income and asset verification services including the benefits of faster qualifications and fewer days vacant.

Want to send recertification notices to your residents through Breeze Premier? Join us to learn more about how easy it can be.

Breeze and Breeze Premier offer a range of renters insurance options. This class will cover master policies, HO4 policies and third-party policies. You’ll also get a better understanding of the insurance dashboard and its reporting features.

Explore the RentCafe Rewards program through the eyes of your renters. In this class, you’ll walk through the enrollment process from the perspective of an approved applicant and dive into the Rewards Marketplace—where members can redeem points for gift cards, merchandise and more. Learn what your residents will see, how they’ll engage, and what makes…

We’ll cover online reservations and payment workflows in StorageCafe, so you know exactly what your prospects see in their portals. Then we’ll discuss smart, simple ways to convert customers and keep them happy.

This class dives into the workflow for screening applicants and takes you through the executive screening dashboard. We’ll also answer some of the most commonly asked screening questions.